Help Centre

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Track orders, change pickup times, report missing or damaged items.

Questions about charges, refunds, promo codes, and receipts.

Everything about our drivers, delivery areas, and time slots.

Account login, profile updates, and preferences.

We'd love to hear from you — good or bad.

Urgent issues, safety concerns, or anything that needs immediate attention.

You'll receive SMS updates at each stage. You can also check your order status by logging into your account.

Contact us within 24 hours of delivery at support@easylaundry.co.za with photos of the item. We'll review and issue a refund or credit.

Yes, cancel for free up to 2 hours before your pickup time. Contact us via WhatsApp or email to cancel.

We currently cover 40+ suburbs in Johannesburg. Enter your address at checkout to confirm coverage.

Mon–Sat, 7 AM – 7 PM

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